Refund policy

We provide the option of a full NO QUESTIONS ASKED refund for the value of the item within 14 days of delivery.

This returns policy is limited to all items that have not been customised from their original state as received. Earrings of any type are not eligible for refund due to hygiene reasons. Due to the nature of bespoke work, we are unable to offer refunds on any bespoke work.

However, all bespoke work must be made to the specification and design which you have agreed upon, any deviation from this spec would mean you were entitled to a refund. Returns of orders will be confirmed only where you have returned the item in its original condition, unworn and together with its original packaging and certificate. The customer accepts and hereby undertakes to cover any shipping charges for the return of the goods. Please contact us to discuss this further, as management has the ability to waive these charges on a case by case basis. In the unlikely event that the goods turn out to be faulty, damaged or different from those the customer ordered, LD will take back the item and refund the cost in full. If the purchased diamond has been in any way tampered with or altered by the customer, jeweller or any other third party, the return policy will cease to apply, and the item becomes non-refundable and non-returnable. Note: LD will not be responsible for loss or damage of return shipments. We cannot be held liable for any loss or damage you may suffer as a result of your return or late delivery or cancellation of your order, so we advise that you retain all proof of posting documentation. If you have any questions regarding returns please send us an e-mail to support@londondiamonds.com If the goods in question are bespoke jewellery, and we have already provided you with designs which you have approved, we will undertake any repairs or alterations at cost. In the unlikely even that we have not built the bespoke piece to the specification agreed upon, we will cover the cost of any repairs or alterations.