FAQs
FAQs
How does it all work?
The first stage is to decide your budget and whether you’d prefer a ready made or bespoke ring.
Ready made designs can be purchased directly from our website and take 1-3 weeks to prepare, depending on the design and finger size.
If you prefer a one off, bespoke design, we will send you an invoice via email and ask for an initial 10% deposit to complete the designs for your ring and hand select the best diamond for it.
This is done via email or WhatsApp and you approve both before we start the build.
We then ask for 40% to be paid (so you’ve paid 50% at this point), the build then starts!
Once completed, we’ll send you a video of your completed ring and you can collect from our London offices or we deliver worldwide with full insurance.
You can settle the final 50% when you collect or before it’s shipped. It’s that simple.
We accept all payment cards, including AMEX or bank transfer. We decided against offering finance.
Click here to see more.
FAQ's
Are diamonds a good investment?
No. Only the best yellow, blue and pink diamonds are truly rare and have investment potential.
Do you have a showroom with rings to try on?
We don’t and we never will. We make each ring to order and often suggest clients try lots of rings on in shops to decide what style they like before asking us to make theirs.
How long does it take to make my ring?
For some of our ready made rings, we need 1-3 weeks depending on the design and finger size. However, please allow 4 to 6 weeks for our bespoke, made to order rings, some rings will be quicker, some might take a bit longer.
How do you know that you make around 2% of the UK’s engagement rings?
We know that 300,000 couples get married each year so we worked it out from that.
Can I collect my ring from you once it’s completed?
You certainly can, our offices are in Farringdon. We also offer secure worldwide delivery with full insurance if delivery is more convenient.
What price do your bespoke rings start from?
Our bespoke rings start from £3,000 but we make some ready made rings that cost less than this. Click here to see some.
What are your boxes like?
Our boxes are handmade in wood with a hidden surprise when opened :)
What is the process to order a ring from you?
If you are considering a bespoke engagement ring, please click here for a quote.
Many of our ready made rings can be purchased here.
You can also get in touch here.
Why don’t you have the price of your rings on Insta?
Nearly all the rings we feature were made for an actual client so we don’t publish the price to avoid being indiscreet. Just ask us for exact pricing of any ring you are interested in.
Are lab grown diamonds the same as mined?
They are indeed.
Lab grown diamonds are a more affordable and ethical alternative to mined diamonds and they are chemically and visually identical.
There are good and bad examples of both, not all lab grown diamonds are perfect or high spec.
Both are graded for colour and clarity in the same way as mined diamonds and we only use those graded by the IGI and GIA.
Lab grown diamonds will soon overtake mined diamonds in popularity.
What is your warranty and after sales like?
We believe it’s unique for the industry. Every ring has a lifetime warranty which covers all repairs and servicing. No one else offers this.
